1 reviews | Active since Oct 2021
Useless Homechoice
I have been buying at Homechoice for the past 15 years always supporting them, but I have had enough, my last order was the last of my patience. I ordered duvet covers and besides the bags being ripped my goods was opened by someone else. Then when I looked at my invoice I was shocked, they charged me 10% of purchase price for delivery, and 10% of purchase price for admin fee which means the goods that was bought for R3800 some change was now just under R5000, I mean what the hell!!!!! on top of these ridiculous charges they charge monthly fees of 22.25% and a CREDIT LIFE PREMIUM R29,32 SERVICE FEE - FLEXI ACCOUNT R39 per month so My goods went from R3800 to + - R7800 when I done. the best of it all is they send me an email that Delivery is free!!!! Even my emails trying to sort it out does not get answered.
BEWARE OF HOMECHOICE!!!! THEY CHARGE WHAT THEY LIKE WISE WORDS FORM THE CUSTOMER CARE CENTRE THAT THEY HAVE "O WELL IF YOU DON'T LIKE IT SEND IT BACK AND DON'T USE US"
Im done with them......
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Best regards,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,Candice Rittels, on behalf of the Customer Support Team
Best regards,