Useless from staff to manager level !!!

<p>I ordered something from homechoice and shortly received a notification that my account was flagged for a " suspicious address: when I called in it turns out that its not a suspicious address at all but the still requested me to send proof of address and a copy of my ID . Sent the required documents 3 TIMES and 2 weeks later still no feedback ?? I called in numerous times , sent numerous emails and no response . I call into the call center and the agents giggle making a comment " fun and games , fun and games " Its not fun because I am wasting my resources making these phone calls and sending email and I sure as hell dont think its a game !! I called and requested to speak to a managerm he promised to call me back the same day or email and I am still waiting ! I called again and asked to speak to him and all he can do is tell the consultant that he is also still waiting for feedback . This service is DISGUSTING. The whole lot are useless honestly !!!! Unprpfessional and not helpful at all !! SIS </p>