1 reviews | Active since Jul 2016

20 Jul 2016, 17:23

Useless company robbing South Africans

<p>I ordered blankets online on the 26 June 2016 and paid in full R1928,91 with my credit card. Three days later I received an sms saying I did not pay. I called Homechoice and finally got confirmation that they did receive payment for my order and my items would be delivered. Five days later I receive another sms from this useless company saying I didn't pay the full amount and still owe them some money for my items. Frustrated with this company I called them to query the sms and the lady I spoke with says I didn't pay full amount after checking her system and making me hold for so long she finally agreed I did pay the full amount and then tells me they no longer have stock of my items. I was very annoyed and told the lady I want a refund immediately. She takes my credit card details from me on 13 July 2016 over the phone and told me it would take up to 5 days to receive my refund. It is now the 20 July 2016 I haven't received my refund. Today I tried calling this useless company three times to complain but I couldn't get hold of their call Centre. I even emailed them several times requesting for my refund but I haven't received any response from them. They very quick to take your money but **** slow conveniently when it comes to refunding you! Bottom line this company is *********** South Africans !! Fellow South Africans DO NOT support Homechoice !</p>

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Replies (1)
Homechoice
Homechoice's reply21 Jul 2016, 10:49
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team