Useless

I have requested on numerous occasions to have my credit limit reduced to zero or this account to be closed. This is a final reminder that i want this done immediately, i will accept no responsibility if this account is used or any outstanding balances.

I have a reference *** from 13 February 2021 at 11:00 am. This provides confirmation that this account will be reduced to zero within 72 hours. This account is standing at an available balance of R17500.00 still to date.

I was advised by one of your consultants in December 2020, if i request a settlement letter and settle the account, it will automatically close. This was clearly not the case. I luckily hade the good sence to monitor the account and noticed that instead of it being closed, it wat increased! I have learned a valuable lesson, to take reference numbers at all times and to follow up to see if people actualy do their jobs, before i become liable for another persons incompetence or lack of knowledge. I would strongly suggest that you inform all your staff with the correct information and protocol in regards to queries of this nature, before someone faces any legalities.