1 reviews | Active since Apr 2012
USELESS!!!
<p>So my homechoice account was handed over in June to easton barry debt collectors: in September 2016 i paid my account in full with the debt collectors: - February 2017 a different debt collector contacted me with regards to the arrears - i send my proof of payments to both the debt collectors and homechoice but this fell on deaf ears. - i then contated the ombuts man who assisted me with the case and got paid back a credit of R100 odd from homechoice in April 2017 - I recently app**** for a rental unit and got declined (which i must say is a ****in embaresment seeing as my own work declined me!), after checking my credit record i noticed that homechoice listed e as a non payer for the whole of 2017 - send an email to Shemaam Saban and Noleen Francis yesterday about the lsting - got a reply from Shemaan stating the following "Your profile is an indication of the way you have conducted your account and while we have updated your profile as paid up, we in retrospect cannot change your profile." NOW - MY ACCOUNT WAS SETTLED IN FULL IN SEPTEMBER 2016 THERE WAS A CREDIT ON MY ACCOUNT YET I GET LISTED AS A NON PAYER! I want a responce today.</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Best regards,
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Best regards,
I am still waiting for your call: and escelate "to establish where we have failed you" do you not read peoples compl;aints ? do you just copy and paste a reply?
I am still waiting for your call: and escelate "to establish where we have failed you" do you not read peoples compl;aints ? do you just copy and paste a reply?