1 reviews | Active since Sept 2012

13 Mar 2017, 13:29

Useless

<p>I purchased a few items from Homechoice a few months ago, only the bathroom set was delivered. I received a statement plus a delivery note of the items delivered. I set a monthly payment on my bank account as per the statement received with the items.</p> <p> </p> <p>I have been contacted by Homechoice over and over again saying that my account is in arrears, I have disputed this every month and no one from Homechoice has gotten back to me to confirm the status of my dispute. </p> <p> </p> <p>This is a useless company - how can I pay for something I have not received? Where is the goods then I will pay!!!!</p>

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Replies (1)
Homechoice
Homechoice's reply13 Mar 2017, 14:17
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,