Urgent request for account closure and the removal of the HomeChoice account from my credit profile.

I paid off my HomeChoice account last month subsequently requested for a paid up letter and the closure of the account. The paid up letter reads “As per your request, this letter serves as confirmation that your account balance with HomeChoice is paid in full furthermore we advise that the Credit Bureau will update your payment profile with your account status within 30 days of your account balance reaching a balance of zero.”

I don’t want an active account with a zero balance on my credit profile, I want the account status to be closed and removed from my profile as it is no longer required. I have sent emails for this request.

HomeChoice please action on this request urgently.