URGENT: Paid-Up Letter & Credit Profile Update Pending

When you owe money, they call you nonstop. But when you pay and ask for a paid-up letter, you have to beg, and no one takes your calls!

I had a HomeChoice account for years without any issues—until I requested a paid-up letter. Kamogelo Chubise assisted me in making payment arrangements and finally provided me with the outstanding amount. I settled the balance on May 31, 2024, as advised, and she assured me that my account would be closed and I would receive my paid-up letter. Yet, to this day, I’ve received nothing.

I followed up with her multiple times, but still no response. What makes this even worse is that the account is still reflecting on my credit profile! It’s bad enough that I haven’t received my paid-up letter, but now my credit record is also being affected. What is going on? How many more months must I wait for this to be resolved?