Urgent Intervention Required: Incorrect Order and Poor Customer Service

I, Nosipho, ID Number:, Customer Number: 11, am writing to express my extreme disappointment and frustration with the service I received from the Queenstown branch. Despite being a loyal customer for over 15 years, I feel that Home Choice has failed me. On the first week of June 2024, I attempted to place an order for throws at the Queenstown branch, but was mistakenly sold three blankets at an unaffordable price. I immediately asked the sales assistant to take them back, but they were included with my subsequent order. I was assured that the error would be corrected, but three months have passed and nothing has been done. The sales assistant and store manager have consistently failed to address this issue, and I have been forced to pay installments for an order I didn't sign up for, causing significant financial strain. The store manager has been aware of my situation but has not treated my case with the urgency and respect it deserves. I feel that Home Choice has failed me by not providing the level of service I expect from a company I have supported for so long. I request that you intervene urgently to correct my order, remove the incorrect items, and take drastic action against the Queenstown manager for their poor handling of my case. I also expect a suitable solution to compensate for the financial losses I've incurred. Home Choice has failed me in the following ways: 1. Incorrect Order: On the first week of June 2024, I attempted to place an order for throws but was mistakenly sold three blankets at an unaffordable price. I immediately asked the sales assistant to take them back, but they were included with my subsequent order. 2. Poor Communication: The sales assistant and store manager promised to correct the error, but it remains unresolved after three months. 3. Financial Loss: I'm now forced to pay installments for an order I didn't sign up for, causing significant financial strain. 4. Lack of Urgency: The store manager has not treated my case with the urgency and respect it deserves, despite being aware of my situation. I request your urgent intervention to: 1. Correct my order and remove the incorrect items. 2. Take drastic action against the Queenstown manager for their poor handling of my case. 4. Review and improve the customer service training for the Queenstown branch staff. If this matter is not resolved promptly, I will be forced to seek legal advice. I hope we can resolve this amicably, but I expect a higher level of service from Home Choice. Sincerely, Nosipho Hlangani (***)