Urgent Complaint Regarding Security Breach and Poor Customer Service

Subject: Urgent Complaint Regarding Security Breach and Poor Customer Service

Good day,

I am writing to express my deep disappointment with the security measures and customer service at HomeChoice. Today, I received an SMS notification stating that my cell number had been changed. If this was not done by me, I was instructed to call HomeChoice.

Upon calling, I discovered that someone had placed an order using my profile or account, which I had closed in 2022. I closed this account after learning that someone had previously placed an order using my name. At that time, my account was fully paid up, and I requested its closure, which HomeChoice confirmed.

When I called today, the representative informed me that my account would be flagged for the ***** department to investigate. However, I am extremely concerned that I was asked to provide an affidavit to remove the cell number added today, despite the fact that HomeChoice allowed someone to change my details without such verification.

This situation is highly troubling, and I am seeking immediate action to:

Remove the unauthorized cell number from my account. Ensure that no further unauthorized changes can be made to my account. Provide a detailed explanation of how this security breach occurred and what measures will be taken to prevent future incidents. I expect a prompt resolution to this matter and a response outlining the steps being taken to address my concerns.

Thank you for your attention to this urgent issue.

Best regards, Linda