URGENT COMPLAINT

Hi,

Hope this mail finds you well.

I have received a call back on Tuesday, 21st June at 15:11 from one of the Team Leaders at Home Choice Call Centre regarding my escalation. The Team Leader was extremely disrespectful, offered no assistance and kept telling me "I will not take phone back" the tone of voice she spoke to me in was not a way a customer should be treated.

Is this how Team Leaders treat their customers? I was told by her to call Google and they would be able to assist me. Have I bought this phone from Google?

If action cannot be taken about this matter. Please send your Team Leader back into Customer Skills training so she could learn how to deal with customers. Please revert back to myself as to how this could be resolved as the customer service I received was disgusting. The Team Leader service that she provided definitely does not even deserve a 1 star rating. I'd give her -1.

My query has still not been resolved as of yet.

Regards, Faizal