TM
Thobeka M
1 reviews | Active since Aug 2014
13 Jan 2016, 09:58
update my monthly installment
So yesterday I got my credit repost printed out only to find out that home choice has updated yes that I will only pay in Feb. but you guys say my monthly instalment is R2770 when indeed that is my full balance <br> please update my monthly instalment as per statement as this is incorrect and its affecting my affordability in more ways then you can imagine as I app**** for a loan and it said I couldn't afford it yet I knew that I could as I only had home choice account only.<br> im furious and disappointed as I wanted to give you guys a second chance and how can you make such a huge mistake<br> 'please sort it out and sort it out urgently today please can someone call me
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Homechoice's replyOfficial
19 Jan 2016, 15:13Hello Thobzana,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply19 Jan 2016, 15:13
Official
Hello Thobzana,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team