1 reviews | Active since Feb 2012
Unwanted items
Good day<br> <br> I ordered the Annabelle comforter set in March and was told that Homechoice is waiting for stock from the warehouse after several follow ups from my side. Eventually on 20/04/2015 we received the delivery<br> <br> After inspecting the goods I realised that it was not what I had ordered. I queried this with the call centre and was told that since the Annabelle was out of stock, they decided to sent me the Julienne set which is almost similar to what i ordered. No one phoned me to communicate these developments to me and I was further shocked to hear that the set they sent me amount to almost R4800 which is almost R1800 more expensive than what i initially ordered!!!<br> <br> I am very dissapointed and the cherry on top is they expect me to rectify their faults by returning the items to them. I dont have the means or the funds to take that huge parcel to the post office to be returned. I feel since Homechoice acted out of their own without communicating with me, they must come and collect the items and rectify their own mistakes.<br> <br> I have heard great reviews about Homechoice which led me to purchase something from you but this has been a very bad experience. Awating your response.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
