SD
Sbonelo D
1 reviews | Active since Apr 2024
21 Jun 2024, 14:36
Unsolicited Marketing
Thembakazi from Home Choice made an unsolicited call to my cellphone at 13:27 on 21/06/2024 looking for my mother. The number used was *** (tricking you into thinking it's a cellphone call). When I advised her to stop calling because we are not interested in Home Choice her words were "I don't care we will keep calling" and she hung up. We have not requested any marketing contact from Home Choice and the brazen nature in which they ignore requests to stop marketing is the reason I will be reporting them to the NCC. Call length was 38 seconds made at 13:27pm on 21/06/2024.
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Homechoice's replyOfficial
21 Jun 2024, 14:48Hi Sbonelo,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply21 Jun 2024, 14:48
Official
Hi Sbonelo,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
Candice Rittels, on behalf of the Customer Support Team