KL
Kai L

1 reviews | Active since Mar 2023

15 Mar 2023, 10:52

Unsolicited calls and poor response

I have been receiving unsolicited calls from HomeChoice, despite never having been a customer or giving them permission to contact me. I reached out to them via email to request information on how they obtained my contact details and to have my details removed from their marketing list.

However, instead of answering my questions, they directed me to their ***** department, and after numerous back and forth emails, they still failed to provide me with the information I requested.

Their poor response and lack of transparency regarding my personal information is unacceptable. As an individual, I have the right to know how they obtained my information and to request that they remove my details from their marketing list.

I would caution others who are considering doing business with HomeChoice to be aware of their unsolicited calls and poor response to privacy concerns. It is essential to choose a company that respects its customers and their privacy.

0
Replies (1)
Homechoice
Homechoice's reply15 Mar 2023, 11:10
Official
Hi Kai.

We will investigate this process to see how we can best improve it going forward!

One of our staff members will be in contact with you shortly.

Apologies for the inconvenience caused,
Homechoice