mD
matuku D

1 reviews | Active since Jun 2015

30 Jan 2017, 09:18

unsatisfied with homechoice service

<p>Iam writing this review with anger and frustrations due tothe phone calls am receiving from homechoice. Apparently homechoice opened a second account under my name which has caused me confusion and even homechoice couldnt explain why they decided to open another account on myname. What frustrates me most is that i've been getting calls again that my account ( ********** 44) is on arreas of R373.96 of which my initial monthly instalment is R67 which I last paid it on 2 December 2016 and the other instalment of the bedding set I took last year in Septmeber/October will only be paid its first instalment by end of February 2017. Everytime im trying to explain this to different consultants who always call me they don't seem to understand my point and I am sick and tired of homechoice service once I finish all my accounts I dont want anything to do with them. I am writing this review to hellopeter wiht the hope that you will intervene this long standing problem of mine with homechoice</p>

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Replies (1)
Homechoice
Homechoice's reply30 Jan 2017, 11:31
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team