UNSATISFIED LOYAL CUSTOMER

<p>My Name is Alice Shedi, a very loyal client to Homechoice . On the 10th of May there was a 72-Hours-Sale which was advertised by Homechoice, sent to my email. The adverti*****t stated that buy Juliet Bedding set and get 1 3ply blanket for free. Upon seeing that,was very interested I bought 2 duvet sets a double and a queen expecting to get 2x free blankets. My order arrived on the 20th May 2017 it was on a saturday, but unfortunately there was 2-duvet sets with 1 blanket and other Yardley gift. I then called Homechoice to query about the matter with ref no: ********** 23 , the lady was rude to me even said "we do not have such a special'', she asked me to forward the email to them to confirm the special I did on the 22 May 2017. Then on the 24 May I got an email feedback saying" </p> <p>Good day Sir/Madam</p> <p>Thank you for your e-mail.</p> <p>Please be advised that the free gifts are attached to each order, not the number of items in the order. You have placed 1 order with 2 items.</p> <p>Kind regards"</p> <p>The other many call were made to follow up as I wanted to send the parcel back within 14 Days applicable as their policy stipulates. However I got another email on the 24 May 2017 saying"Indeed i was eligible to get 2 blankets" I then called again just to make sure, my call was directed to a lady called Babalwa very rude with ref no: ********** 2, I asked to speak to the manager was directed to Maruwaan ref no: ********** 13. He reassured and confirmed that the I will definately get a free blancket. I even emphasised that I will not make a payment until I received it, He said he is not responsible for dispatch but I will most definately get the blanket before month end June. So seeing that June is almost ending and I still havent received anything or heard from them. I then decide to call on the14 June 2017. Then only then I got a different story saying, it was 1 blancket(gift) per order . I then requested for Maruwaan again but instead spoke to Gerenieta (ref no: ********** 9)as the guy was unvailable. She explained to me the story I heard from the beginning and said despite the fact that was promised to get the blanket there is nothing they can do. However she promised to give me a refund even if the order was returned after 14 day of their policy. Am not happy with the service I received at Homechoice is this regard.</p> <p>Kindly assist in this regard </p> <p> </p> <p>Thank you</p> <p> </p>