Unsatisfactory services

<p>As I can see no one is interest in solving this problem, the credit ombudsman or national credit regulator will be investigating this account and u know u will b guilty of reckless lending<br /> <br /> <br />Oct 28, 2016<br />3 days ago<br />Homechoice<br />2.6<br />Retail<br /> <br />No communication/feedback<br />by jordanj 8<br />Hi, regarding all the below communications, the emails that was sent to a Daniels and to ********** no one is interested in responding to my queries/concerns so I will post complaints on hello Peter every month. You expect me to pay the account but you can't supply me with a monthly statement, I've been emailing you guys and advising you to email me a statement in order for me to know what I'm being charged and what I must pay, you can't expect me to accept the sms you send me, I need to see my statement, please email my statement to my email address every month, also why are you sending me books; who is going to pay for it because I never request any books, lastly I've requested from the time I got this account that I need the payment date to be on the 07th of each month but I still get phone calls before the month end to ask me when ill be paying, this will be the last time I log a complaint on hello peter; if I experience the same problems next month then we will just have to go the legal route with this account as stated below</p> <p> </p> <p> </p> <p>Good day,</p> <p> </p> <p> </p> <p> </p> <p>Regarding the below sms and the below complaints that was logged on hello peter,</p> <p> </p> <p> </p> <p> </p> <p>My statement says I should pay R296 but now I get a sms saying something else, why do I have to fight with home choice every month, I requested for my payment date to be the 07th of each month but that is not happening, my account was recorded on the credit bureaus that I'm in arrears of R36 after I was informed to pay R311,so what do I have to do to be heard,</p> <p> </p> <p> </p> <p> </p> <p>Please tell me,</p> <p> </p> <p> </p> <p> </p> <p>Thank you for making an arrangement for R320.00 with HomeChoice. As agreed, the payment will be made on 04/10/16.</p> <p> </p> <p> </p> <p> </p> <p>Mrs R D Jacobs</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>weeks ago</p> <p> </p> <p> </p> <p> </p> <p> Homechoice</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>2.7</p> <p> </p> <p> </p> <p> </p> <p>Retail</p> <p> </p> <p> </p> <p> </p> <p>False/Incorrect Information send to the credit bureaus</p> <p> </p> <p> </p> <p> </p> <p>by jordanj 6</p> <p> </p> <p> </p> <p> </p> <p>A while back I send you a email regarding your unsatisfactory behaviour and your unfair practise, you contact me and said you will correct everything, I was informed by the consultant who phoned me to log a compliment on hello Peter to say that the matter has been sorted, I'm so happy I didn't do it because you(home choice) send information to the credit bureaus that my account is in arrears, please remove that information immediately because you informed me to pay less then I'm suppose to pay and after I log a complaint on hello Peter your consultant phoned me saying the arrears has been removed but that was a lie, please remove the incorrect information from the credit bureaus for everyone's sake or I will report the reckless lending to the credit ombudsman, national credit regulator and national consumer tribunal or send me proof that this account was approved according to the national credit act</p> <p> </p> <p> </p> <p> </p> <p> Aug 12, 2016</p> <p> </p> <p> </p> <p> </p> <p>1 month ago</p> <p> </p> <p> </p> <p> </p> <p> Homechoice</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>2.7</p> <p> </p> <p> </p> <p> </p> <p>Retail</p> <p> </p> <p> </p> <p> </p> <p>Poor Services</p> <p> </p> <p> </p> <p> </p> <p>by jordanj 6</p> <p> </p> <p> </p> <p> </p> <p>I bought some bedding by you, I sent some stuff back that I wasn't happy with, email the proof to ********** za I didn't receive any communication from homechoice. I email homechoice from the 3rd of August and before that to find out how much I should pay and if I'm being credit for what I send back, I got a sms that I should pay R313 which I did, after that I receive threathening sms' s that my account is in arrears. I haven't received no statement. I only received a sms saying what I should pay. Only afterwards I've send the email I receive a statement, around the 07th of the next month that I have to pay R378, after that I'm receiving threathening sms stating that my account is in arrears and further action will be taken against me. Please be advised that I only received a sms stating what my instalment is which I paid. Each of us got a budget so I can't just jump and pay more money after I already paid what was sms' s to me. I don't even want to go to the fact of how the account was approved, was there affordability assessment done, proof of income, etc. I send a email to home choice informing them to contact my husband Johan Jacobs because I've given him power of attorney to handle all my affairs so please from now on contact him, also your consultants is very rude who put the phone down in our ears. Not once, twice or three times. No consultant should phone us .I need management to phone my husband so this matter can be properly sort out otherwise I'll ask the National Credit Regulator or the Credit Ombudsman to investigate the approval on this account</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Share</p> <p> </p> <p> </p> <p> </p> <p>Follow</p> <p> </p> <p> </p> <p> </p> <p>Like</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Request Help</p> <p> </p> <p> </p> <p> </p> <p>Supercharge</p> <p> </p> <p> </p> <p> </p> <p>Convert</p> <p> </p> <p> </p> <p> </p> <p>Official business reply:</p> <p> </p> <p> </p> <p> </p> <p> Aug 15, 2016</p> <p> </p> <p> </p> <p> </p> <p>1 month ago</p> <p> </p> <p> </p> <p> </p> <p>Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team</p> <p> </p> <p> </p> <p> </p> <p> Post a Reply</p> <p> </p> <p> </p> <p> </p> <p>Post a reply about this review</p> <p> </p> <p> </p> <p> </p> <p>Would you like to change your star rating? </p> <p> </p> <p> </p> <p> </p> <p>Post a private reply </p> <p> </p> <p> </p> <p> </p> <p>Publish</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Facebook Comments:</p> <p> </p> <p> </p> <p> </p> <p>Report this review</p> <p> </p> <p> </p> <p> </p> <p>Legal | Privac</p> <p> </p> <p> </p> <p> </p> <p>Share<br />Follow<br />Like</p> <p>Request Help<br />Supercharge<br />Convert<br />Official business reply:<br />Oct 28, 2016<br />3 days ago<br />Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team<br /> <br /> Post a Reply<br /> Post a reply about this review<br /> <br />Would you like to change your star rating? <br /> <br />Post a private reply <br />Publish</p> <p> </p> <p> </p> <p>Facebook Comments:<br /> <br /> <br />Report this review<br />Legal | Priva</p>