Unsatisfactory after sales service

After sales service is disgusting. Had a problem with a desk and waited 14 months for them to collect it. The desk is now fully paid and collected but not replaced. Have not even received a call back to give further info on replacement. I now have a problem with a fridge that I bought 9 months ago and it needs to be assessed urgently as it is defrosting. I have being waiting almost 2 weeks for it to be sorted. They said that they have notified Defy but I have not received any reply from Defy or even a follow up call from Homechoice to inquire if Defy has being to attend to the problem.

They always seem to have the time to call you to sell something but never to follow up on complaints.

Up until today I have not received a new desk or even a phone call giving feedback and also still waiting for the fridge to be assessed and/or repaired/ replaced.