unsatisfactory

<p>I have placed an order online for a duvet set double, after realising it is the wrong size i phoned them cancelled the order and replaced the order over the phone for a queen comforter 14pc set. When the order arrived on the 5th October it was only the curtains they send me so i phoned them and told the lady over the phone that only the curtains arrived and that i was incorrectly billed for i cancelled the duvet set and ordered a comforter set. the lady wasnt very friendly and said according to them the whole order went out, blah blah... i then emailed the customer services and told them what had happenend (5th October) i have a read and receipt on my pc and can see that someone read my emails, but untill today nobody has contacted me or apologised to me for sending half the order and the wrong order. I was also told to send back the order in the same packaging it came in so i did that. I even arranged a courier to return the package to them, this morning when logging into Homechoice they havent yet passed a credit, so i emailed the customer service again and once again someone read the mail, but no response. </p>