sG
sandiswa G
1 reviews | Active since Mar 2014
15 Mar 2016, 12:52
unresolved query
I have bought a phone through home choice in July 2015 on the 10/12/2015 I called home choice to report the phone that is not working it did not fell or anything the only that the phone keeps on switching itself off and will show the Chinese language that I don't understand.<br> <br> when I reported this matter on the 10/12/2015 the lady told me that they will send their courier company to pick up the phone they even sent me the sms of which the whole of December no one contacted me.<br> <br> I reported again by calling on January and also February and nothing happened the phone laying the and am paying for a phone that is not working which only worked for 4 months and I insured that phone with them what they want now its to tell me the phone warranty has expired.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
16 Mar 2016, 11:44Hello Cirhakazi,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply16 Mar 2016, 11:44
Official
Hello Cirhakazi,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's replyOfficial
06 May 2016, 07:34 Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply06 May 2016, 07:34
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
sG
sandiswa G's updateReviewer Update
09 Jul 2018, 10:30Good day
After I have submitted my complaint for home choice on the 15/03/2016 for a phone that was not working they came and collected it however did not provide us anything after that they have deducted for two months after they have fetched however now I have been getting calls from the debt collectors regarding the phone I don't even have which is with home choice, if they want the payment they need to give me a new phone which is working and with a guarantee I cannot pay for a phone that is with them.
I have explained this to the debt collectors and they confirm that I should take it up with home choice as they are only doing their have been employed to do. So tell who is in right mind state would pay for something that has been taken back by the shop . I am not disputing the fact that I owe home choice but I am disputing the fact that I have to pay for a phone that I don't have whith is with them cause the phone only worked for 4 months and then just showed Chinese language which I don't understand and just keep on heating up and switching itself off and when I switch it on doesn't one to I only had that phone less than 6 months working cause I reported to them the phone in January they only promised to come to collect it but still nothing up until I lodged a complaint with Hello peter.
Please am requesting for your assistance here if am going to pay for that phone I must get a new phone that is my request from them and which was supposed to be like that from the beginning .
Kind regards
********** 770
sG
sandiswa G's update09 Jul 2018, 10:30
Reviewer Update
Good day
After I have submitted my complaint for home choice on the 15/03/2016 for a phone that was not working they came and collected it however did not provide us anything after that they have deducted for two months after they have fetched however now I have been getting calls from the debt collectors regarding the phone I don't even have which is with home choice, if they want the payment they need to give me a new phone which is working and with a guarantee I cannot pay for a phone that is with them.
I have explained this to the debt collectors and they confirm that I should take it up with home choice as they are only doing their have been employed to do. So tell who is in right mind state would pay for something that has been taken back by the shop . I am not disputing the fact that I owe home choice but I am disputing the fact that I have to pay for a phone that I don't have whith is with them cause the phone only worked for 4 months and then just showed Chinese language which I don't understand and just keep on heating up and switching itself off and when I switch it on doesn't one to I only had that phone less than 6 months working cause I reported to them the phone in January they only promised to come to collect it but still nothing up until I lodged a complaint with Hello peter.
Please am requesting for your assistance here if am going to pay for that phone I must get a new phone that is my request from them and which was supposed to be like that from the beginning .
Kind regards
********** 770