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Patricia M
1 reviews | Active since Feb 2016
21 Feb 2016, 19:05
Unresolved delivery issue
Hi<br> <br> I had ordered a home Theater System late November 2015 and when the goods were delivered there were missing items like a DVD Player and Sub hover, I then called in and spoke to a consultant to report the issue and sent multiple emails to no avail and the matter hasn't been resolved till today ,however their finance Department keep on Calling me everyday demanding payment although I address every consultant about my reason for not making payment which I feel is fair. I can't keep on paying for something that I can't use. Please help me
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Homechoice's replyOfficial
22 Feb 2016, 08:59Hello Pmjojeli,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply22 Feb 2016, 08:59
Official
Hello Pmjojeli,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,