1 reviews | Active since Aug 2010
Unresolved billing and BULLYING by Homechoice
I had an account with Homechoice, which went into arrears, however, on the 29/07, the account was settled in full with an amount of R2,303.14, based on their invoice which was due by 31st July 2015.<br> <br> Since then, I have been receiving calls advising that I still owe on the account, which changes everyday. It either goes up or down, and no-one is able to explain this. Between the close to 60 people that have called me, my account has gone from R91, R61, R75, R56, to any other ridiculous amount. On 8/09, I made a payment of R30 (as I was really getting tired of being called at the oddest hours by Homechoice). The next day, I got a call thanking me for the R30 payment and asking me when I'm going to make payment again!<br> <br> As of today, the amount due is R54.17 according to the last person that called. 14 Sept I sent the an email and the last response I got was an automated email dated 22/09, with no signature. What gets to me is how I get spoken to by the call centre staff, who go as far as hanging up on me? Is Homechoice doing so good that customers like us are not valued? They are rude to the core, and it baffles me how you have not picked on this. All I need is a resolution!!
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
