1 reviews | Active since Feb 2025
UNRELIABLE HOMECHOICE
HI AM WRITTING THIS WITH A HEART FULL OF DISSAPOINTMENT I DID AND ORDER WITH HOMECHOICE (NOT MY FIRST TIME ORDERING FROM HOMECHOICE) MY ORDER NUMBER IS ***0. I RECIEVE COMMUNICATION THAT MY ORDER WILL BE DELAYED, I WAS OKAY WITH THAY.
ON THE 6TH of FEB AT 18:18 I RECIEVED AN SMS NOTIFIYING ME THAT THE FIRST DELIVERY ATTEMPT HAS FAILED, I WILL BE CONTACTED TO REDELIVER SAME DAY AT 19:01 I RECIEVED ANOTHER SMS NOTIFYING ME THAT MY PARCEL PF***2-1 WAS SUCCESFULLY DELIVERED.
ON FRIDAY WHEN I GET TO WORK I CALLED REGARDING THE DELIVERY ISSUR AS I DIDNT RECIEVE ANYTHING, THE LADY SAID I SHOULD WAIT MYBE MY PARCEL WILL ARRIVE, I SHOULD GIVE IT TILL SATURDAY, I DID THAY
YESTERDAY I MADE NUMERIOUS CALLS REGARDING THE ISSUE AS I WANTED TO KNOW WHY DID I RECIEVE AN SMS SAYING MY PARCEL WAS DELIVERED SUCCESFULLY. IT WAS EXCALATED TO COURIOR. TODAY I MADE A FOLLOW UP WANTING TO KNOW THE FEED BACK. THE LADY SAID I SHOULD DO THE AFFIDAVIT THAT I DIDNT RECEIVE ANYTHING TO THEM.
I KNOCK OF AT 18:00 SO HOW COME IT SAYS FIRST ATTEMPT HAS FAILED THEN AT 19:01 IT CHANGED TO SUCCESFULLY DELIVERED. I GAVE MY WORK ADDRESS COS MOST OF MY TIME AM AT WORK. ALL MY ORDERS FROM HOME CHOICE WHERE DELIVERED TO THE SAME ADDRESS, EXEPT THIS ONE INVESTIGATIONS MUST BE DONE COS AT MALL WE KNOCK OF AT 18:00
WHY DIDNT THE COURIOR CALLED ME AND MAKE ME AWARE, WHO SIGN FOR SOMETHING THAT I HAVE TO PAY... BOTH THE PERSON WHO SIGN AND DELIVERED MUST BE HELD ACCOUNTABLE COS THIS IS *****
HOME CHOICE AND DPD LASER MUST DO RIGHT THING AND STOP CONDONING *****. MONTH END THEY WILL BE DEBITING MY ACCOUNT WITHOUT SOLVING THIS ISSUE
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team