1 reviews | Active since Nov 2019
UNPROFESSIONALISM EVEN FROM MANAGER!!!
I have dealt with a lot of companies, but this by far has been my worst experience. Customer Service is non-existent.
I spoke to a manger called Lila who assured me she would follow up on my repair of a UPS I purchased. This had been a UPS that I had dropped off in Wynberg 2 and half months ago with no communication from Home Choice. Lila never bothered to call me back (Though she promised she understood my frustration and would get back to me). When I called back in for a third time (becasue no one had called me), Lila said the agent I was speaking to, must tell me to call the Wynberg branch becasue they will have more information.
Excuse me! You were supposed to follow-up on my repair and call me back to tell me what the status is. What kind of people work for Home Choice??? I am utterly appalled by the level of unprofessionalism.
Rest assured Home Choice, I will NEVER buy anything from you again. You don't even deserve a 1-star.
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
They took 3 months to tell me that my UPS cannot be repaired. They are taking more than a month to give me a refund for my UPS that was still under warranty. Can't believe that HomeChoice is still operating when it's entire Customer Service is so useless.
They took 3 months to tell me that my UPS cannot be repaired. They are taking more than a month to give me a refund for my UPS that was still under warranty. Can't believe that HomeChoice is still operating when it's entire Customer Service is so useless.