Unprofessional Service

Home choice is very unprofessional, we have made an order online and it processed until we made payment of R3197, to our surprise we received an email in the morning saying that we abandoned our cart before the payment was finalised and there is no trace of the order but the money has been deducted from our account. We called the customer service and we sent through the internet statement to show that the payment went through, we were promised that the manager will call us to resolve the mattet and we haven't heard anything from them but they have taken money from our account. The staff that spoke to over the phone was very rude and for someone who is in Customer Service it is very unprofessional to handle yourself in that manner her name was Malindi but she refused to give us her surname because she was afraid we would write her on helopeter, All we want now is our money back, we wanted the products but their service is bad.