1 reviews | Active since Jun 2015
Unprofessional,rude and demanding
An agent call me a few minutes ago from a private number and stated shes from Homechoice but did not even inrroduce herself,she mentioned a payment of R140 was recieved two days ago on my behalf from Mamela Consulting(I withdrew 5 months ago from debt review not sure why the payment was recieved late for Hoemchoice).I advised tha agent that cash payments are being made of R350 but she said those payments are not reflecting on my account.<br> <br> She further demanded that I make a payment tomorrow with treats about legal actions against my name,Then I reqested to speak to her manager but she refused and with a very very rude tone told me im not listening properly to what she is saying.<br> <br> I wants this agent to be dealt with or even fired as she does not have telephone manners,unprofessional and demandig to a loyal customer of the company.If nothing is done to her this matter will be taken up with Carte Blanche and CPA will love to get involved
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
