Unprofessional conduct of agents and poor customer service

I ordered a blanket in May, its 27 July 2020 and it has not been delivered. I have called 5 times and every time I call, I get rude and arrogant attitudes from agents who find it NORMAL AND ACCEPTABLE to drop a call to a customer. You claim to record calls for 'quality purposes' but the persistence of rudeness and unprofessional conduct of your employees are telling a different story. Clearly, customers have become a means to an end for your business given the attitude of your agents and your ****PY service. Your store has become a shadow of its former self. I am DISGUSTED by your service. I work hard for my money and I want what I paid for on time. Dont make COVID 19 an excuse for your ineffeciences and incompetences. You must deliver on your promise as an 'essential service' you thought you were.