Unprofessional and poor customer service

On 27 November 2023 I got a call from homechoice and they were in luck cause I was looking for blankets. Me and the lady stayed on that call for more than 30 minutes to make sure the order was fine and I also confirm that I want a cash sale cause I don't like instalments. Within 2 days I receive a debi check from them which I accepted. 3 days later I received a call from the dispatching department to confirm the order again and we both agreed that it will be delivered within 7 days. 11 days later I still haven't received my order and me being me I called to make a follow up, was I not surprised to find out that my order was cancelled, I asked why they say I didn't confirm the order with the dispatching department.

I asked the lady are your calls recorded or not she said yes and I politely asked her to listen to the recording to prove that I did confirm with the despatching department she hung up on me. I called again and I was told it was a wrong department I asked to speak to the manager they refused to transfers me.

I called the despatching department again and I was told that my order was cancelled because I was unemployed (2 different reasons why my order was cancelled)

Homechoice need to hire a very good trainer to train their staff members on customer service because they are very unprofessional and they will come up with reasons not to deliver your order as if they giving you the products for free

And by the way I was told to order again and pay the normal price and my original order was the Black Friday deals