Unprofessional and below poor service

I placed an order with Homechoice and was very disappointed when I tracked my order only to see that it was returned to Homechoice from the couriers without being involved. I am not getting any joy from Leroy Van Willingh who is assisting me. The person operates like a robot without any human understanding. To be told that my account has been credited and yet I paid cash for it leaves me with questions like where is the account credited to. I paid for the product because I want it and to be asked if I still want it when I did not request for a cancellation of the product is very unprofessional.