1 reviews | Active since Oct 2015
Unprocessed Return and Courier *****
am writing again to complain about an unresolved return that started three months ago. It is the second time bringing the issue to to this platform yet still no sign of it being resolved.Despite providing all the necessary information including details of the individual who collected the parcel I have been informed that the item never reached your warehouse. I have also discovered that ***** was committed by the courier company responsible for collecting the parcel, and now I am expected to take the loss.This situation is unacceptable, and I believe the fault lies with your weak internal controls, not with me. I request that you resolve this matter within the next 7 days. If no satisfactory resolution is reached, I will have no alternative but to refer the matter to Consumer Affairs.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
Customer Support Team