Unprocessed Laptop claim since 2020

During 2018 I bought a laptop with my Home-Choice Account from FoneChoice. It’s an insured laptop and I pay my insurance premium every month together with the instalment. On the 17th of November 2020 I lost my laptop. I then tried to contact Fonechoice to get clarity for the necessary procedure. I phoned over and over but I struggled to get on hold to them. On the 18th of November 2020 I went to Home-Choice Bloemfontein branch, that’s when I got clarity about the necessary procedure and I submitted my documents to the branch on the same day. The branch immediately sent my document to relevant office at Head office. I made follow ups several times at the branch. But every time when they check, their system shows that the head office have not attended my claim. The branch tried so many time to call FONECHOICE at head office but no one is answering the phone. I also tried to phone and sent emails to FONECHOICE and FINCHOICE, but those email serves no purpose. It’s really painful to make payment every month for something that does not benefit you. Since November 2020 to date, I am still waiting for the outcomes of my claim. It’s been three months now waiting, but come PAY-DAY, they don’t wait for such long time, they deduct immediately. This is really unfair to customers and I am so DISAPPOINTED by this company. Joh tjheeeeeee…ke bohloko ke FONECHOICE/FINCHOICE/HOMECHOICE!!!!!!!