Unpleasant experience with Homechoice call centre department

I placed an order 3 weeks ago on homechoice website. 2 weeks pass nothing, last week on wed i called through to follow up on the order, the agent I spoke to escalated the matter and i will hear from them, no call or message to inform me of order. 25th I call again, i'm tranferred from one department to another finally i get to a lady asking starting a new process, I do provide all the details she asking me with no interest of helping me at all., until i asked her how long will it take for me to receive my goods, she tell me 7 to 14 days.. Then I asked her why do i have to wait another 14 days to get my goods as i've waited already 3 weeks to hear from this company.. Her response was not only rude but uncalled for.. SHE TELL ME THAT SHE HAS LOTS OF WORK TO GET THROUGH.Meaning I'm not the only customer to be dealt with.. As a potential client i'm very disppointed with service i received and will not be dealing with this company anymore.