SS
Sithabile S

1 reviews | Active since Apr 2013

29 Aug 2017, 13:28

Unnecessary Calls

Okay so i had a financial issue a while ago. And i had a home choice account. Well it was handed over to VVM Attorneys. They called me and we made an arrangement. Every month on the 25th i have made a payment and Homechoice send me a message thanking me for my payment but never correspond with their attorney firm about my payments. This is very annoying coz these people call me every single month and on top of it all their consultants are rude. I have sent them a complaint and no one has ever responded. So now i am here. I am so irritated by the calls and if i do get another call again unfortunately. I will have to ask my lawyers to contact them for harassment. Can i never ever receive a call from them again. I will close my account pretty soon and other companies i owe just send a statement and shut up. But vvm calls when i owe them the least amount of money. This is annoying do something please.

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Replies (3)
Homechoice
Homechoice's reply29 Aug 2017, 13:31
Official

Dear Sir/Madam


Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

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Sithabile S's update31 Aug 2017, 14:48
Reviewer Update
So still no phone call from your very awesome support center.
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Sithabile S's update04 Sept 2017, 15:52
Reviewer Update
And the 3 phone calls from VVM just today. Guys really.