********l practice bad customer service

<p>I have been billed for an item which I have never received. I placed an order on the 29/07/2016 for a JACKSON PU LEATHER SECTIONAL SOFA. Up to now I have not received it. When I called to query I spoke to different people and one of them was very rude and slammed the phone on my ear. She said their order deliveries take 14 days, and yet according to another one the order had been dispatched but delivered to an incorrect address in Durban whilst I live is SOWETO GAUTENG. I have 2 other orders made last year and early this year both of them were successfully delivered to my SOWETO address why was this one send to DURBAN it beats me. HOW DO YOU BILL SOMEBODY FOR SOMETHING THEY HAVE NEVER RECEIVED? WHAT IS HOMECHOICE UP TO? CAN THEY BE TRUSTED? Their agents are very rude. I am prepared to share the recorded call I had with the agent who dropped it abruptly. I will share it on the social media just to let others know how we are treated as consumers.</p> <p> </p>