Unkown billing
<p>I keep getting threatening messages on my phone stating that I owe money to HomeChoice. The messages is for Mrs H de Kock that is my mom and is 83 years old. She never app**** for a HomeChoice account. I need proof as from where this account was openend and on which date. There is no way that my mom would open an account at this age at any place. No at this age HomeChoice is harassing her for debt that she is not even aware off. The sms'e is from Blake and Associates with reference number. ********** 42. How can HomeChoice give a pensioner at this age any credit at all.</p> <p> </p> <p> </p>
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Homechoice's replyOfficial
14 Oct 2016, 10:08Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply14 Oct 2016, 10:08
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team