unhappy with the service

first time buying at homechoice but so unhappy with the service. I placed an order on the 28th of November for Eaton cookware set. This morning 05/12/2019 I receive a call from a very rude Yolandi wanting to confirm order , her attitude was so pathetic on 100%. Her tone. I was driving and asked her to call me back later but nothing. call was made at 08:00am now its 12:30pm but nothing. I then called in customer service to make a follow up. spoke to Nikezo who doesn't sound so happy to be at work either. So disappointed.