1 reviews | Active since May 2011
Unhappy with Billing
Morning HelloPeter Team,<br> <br> I placed an order in September (Zada 1pc 3D Painting) - 6 x R283.87 which was the instalment and have bought the 8 piece bathroom set almost at the same time for cash. And when I placed an order for Tulula bathroom set (buy now and start paying in FEB 2016) promo special it was never delivered and its amount was added to the Zada order and the thing that they always DO WRONG is that they add the amount of the new order to the old one while still waiting for an order. I asked them why do they do something like this always they never came back to me. That made my account to be in arrears as I was only paying for the Zada order. And as far as I believe the Zada set is now paid up or almost as I was paying more than the instalment. So the new order that I just placed now for Tulula last week cannot be more than R2000 please review and send the CORRECT statement, you guys rip people off day light. I dont know how many emails did I send for this, you kept on sending the bill for something that I didnt have since last year and that made my account to be in arrears. I am not in arrears, please look at this urgently.<br> Regards<br> Martha<br>
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
