Unhappy homechoice customer

I bought comforters from Homechoice August 2019, took them in for repairs/replacement 7th March 2020 due to them tearing on edges, 2weeks later I was told they can't replace them but instead they will repair them, which I understood.

Todate I haven't received them back, I tried contacting them but calls aren't going through, I left messages on whatsApp, Twitter, Facebook as well as emails and the lady told me they are not attending to returns and repairs they mainly focusing on new purchases.

Which also checks out bcz the moment you request a call back on their online please call me, they're quick to answer and then I relay my problem then they jus hung up without helping me.

I am still paying them off and soon I will finish them. So their main priority is the potential customers what about the current unhappy ones? The winter had arrived, will I have to buy new ones bcz that's what they're focusing on?

She was supposed to send me reference number for the call made but she never did, I can provide you with her name.