1 reviews | Active since Aug 2026
Unhappy homechoice client
Hello It's Simphiwe here..Lastyear February 2025 28 my statement showed I owed them an amount of about 17 thousand and I was asked to pay R860 and so I did..Feb..March April I paid R1200 then May paid 500 Jun..July 2025 paid R1000.Aug I then paid R900 and September paid R680 thinking I was paying right reducing the money owed but to what I saw in September 2025 statement is that I was owing you guys R15 687. After paying so much to still be stuck in one place till date in which I saw that Today I am owing them R11 288..kanjani when It shouldve been lesser than that. I am 0 % in total arears.. Why is it that my closing balance isnt changing instead in moves in few rands than what I had paid.. I am confused and this account is really stressing me up please assist
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team