Unhappy

I am very upset and discussed about Home choice and their service. Back in December i had a message to say my debt order will go off early but if i would like to change it I have to click on the link. I have done so and on my app it said it was changed. Even tough i have followed this instruction they still debt me early i had a over limit charge at my bank. I called the customer service and i informed them of what happen and no empathy nothing. I made a manual payment for December when my salary was paid to me. I went in to the store and raised a complaint and up until today i had no response. I told the lady at the store my debt is for the end of the month please pit this on the system so the payment come out on the last day. Today 25-02-2022 I had debt order request from home choice and quess what ill be charged again over limit fees from my bank. This is not at all. It's affecting me and my bank keep on calling me to let me know that I am overdrawn you. This will cause a detriment at my bank which I dont know how home choice will fix this. I had a complaint back in September with home choice and the matter is with the ombudsman. This is very bad and i just wish I had the money to settle the account and leave