unhappy customers paying monthly installment

Good morning my name is Tshidi motsape frim midvaal seven months back i bought a phone at homechoice. four months later the phone give me problem. i tried to contact them using WhatsApp but i struggled so i dicided to use email and Facebook.

i sent them emails a day after i got a call from one of their consultant telling me my phone mt doesn't have insurance i wont get any assistance. ohh okay dat after that i got a call again and i was my phone is srill on warranty and guaranty as am still paying the phone.

day after that i got another call i was told collection will be made for repair but i have to pay for the service of repair. and they are not sure for hw long the repair will take as iam a Pratictioner by professional so i have to take pictures and vedio's daily for my monthly report. i tried to communicate ask if the is no alternatives for that proccess. the lady said nop the only thing i have to do is pay my monthly installment and was very hush.

the next i got a call again and i was told take the phone to the store. on Saturday 23/03/2024 i did so on the proccess i asked to talk to the manager for more clarity. yooh i regret i asked to talk to him that guy was very rude everyone was starring at me.i tried explain telling him the problems of the phone as it was frezzing, switches off anytime and switches of volume anytime in the middle of the conversation. he was very laod at me telling me the course of that is water . one thing for sure the was nothing to do with water.

i asked him if he can call head office for more clarity he become angry and said he know his work and his responsibility he won't call and believe me he didnt call head office.

i was nit told the whole proccess of the phone, way forward or anything concerning the phone i am paying right nw. i told him that i wont pay for repair phone full amount. if i wanted i secondhand phone i should have used my old phone. he said that was my choice and buying a phone at homechoice was my choice also.

so my question is do they take manager to the training before working or Becouse really we are struggling as customs they act as if they have shares.

in closing can i please get help concerning the phone am paying but not using it.and i don't want i repaired phone as i am paying my monthly installment thank you.