UNHAPPY CUSTOMER

I have ordered 2 heaters July and received 1 heater i informed them and they told me they will stop to debit the money until they resolve the matter....they did not debit for 1 month and the following month they started to debit..i sent them emails several times and they keep on saying they still on investigation process but i do not hear anything until i send them email and i get "we still in process" they still debit money in my account ...The money that they debited is more than cost of 1 heater i got. i don't do anything in my name everywhere i go i have been told my home choice account is a Arrears....PLEASE HELP