1 reviews | Active since Jan 2022
Unhappy customer
Good day
We were old that my mother's TV that was sent for repairs is out of stock and they can't give us another TV. Because they said they can't find the TV they took from us for repairs. So they decided to credit my mother's account. Apparently the amount credited is R1308,89...We want to know how did they come about that amount if my mother has been paying R450 from Jan/Feb 2021 and at a later stage,they combined all her installments and made it one. For the heater and the TV.
We would like to know if the amount credited,some was settled for the heater or what??
We tried contacting homechoice via email and nobody rep****. And also via Facebook messenger and we were told someone will call us since 11h22 this morning. Still nobody has called us.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Homechoice
I wrote an email to complaints derpartment and a lady by the name of Danielle Henynes quickly responded. She decided to call me ,rather than communicating via emal. This lady was very patient with us. She confirmed my mother's details who is the account holder and asked for her permission for me to speak on her behalf.
She went out of her way to assist us in each and every way possible. Unlike some of the agents who always hung up on my mother and those who still haven't rep**** to our emails.
But I won't dwell much on that. Just wanted to thank Danielle Heynes for her good customer skills and for being sooo patient. She explained the whole process on what went down and they credited my mother's account.She really outdid herself and we really appreciate that.
I wrote an email to complaints derpartment and a lady by the name of Danielle Henynes quickly responded. She decided to call me ,rather than communicating via emal. This lady was very patient with us. She confirmed my mother's details who is the account holder and asked for her permission for me to speak on her behalf.
She went out of her way to assist us in each and every way possible. Unlike some of the agents who always hung up on my mother and those who still haven't rep**** to our emails.
But I won't dwell much on that. Just wanted to thank Danielle Heynes for her good customer skills and for being sooo patient. She explained the whole process on what went down and they credited my mother's account.She really outdid herself and we really appreciate that.
Thank you so much for taking the time to compliment our rockstar, Danielle Heynes. We’ll definitely share this with her and trust us it will definitely put a smile on her face.
Thank you.
Homechoice
Thank you so much for taking the time to compliment our rockstar, Danielle Heynes. We’ll definitely share this with her and trust us it will definitely put a smile on her face.
Thank you.
Homechoice