Unhappy customer

Good evening,

I would like to log a complaint specifically regarding your Johannesburg branch (Corner Rissik and Fox). I was called sometime two weeks ago by one of the consultants offering me a gas heater deal and I refused but opted for a bed, the offer was processed and was asked where I would like the bed to be delivered/collected, and I chose Johannesburg corner Rissik and Fox as it was closer to me. I explained that I will collect the bed myself to avoid extra cost. The consultant made a note and the deal was processed smoothly. I was then told that I will receive an sms once the order is ready for collection.

I then called for a follow up and spoke to Precious from head office/ customer care and I also wanted to know if I can send my fiancee to collect the bed and she said yes, I can send him with my ID, his ID and a letter stating that I sent him for collection. I then asked my sister to drop off the letter so that when my partner comes with the rest of the documents it will be easy for him as we stay seperate places. My sister went to the showroom of my choice on Tuesday the 14th and she found a guy by the name of Bongani who was in a meeting with his staff.

Camly my sister explained what I was told by Precious and he said no, it's not the correct information and my sister tried several times to explain and he didn't want to listen and gave her an attitude. I was then given a form to complete by one of the staff members at the same branch and we did exactly as we were told. On the 15th June my partner went to collect a bed. I then went to my place after two days as I stay somewhere due to work, Ithen realised that the bed was too small as I was hoping for a queen size bed.

I then decided to cancel the order, called on Saturday the 18th and spoke to Sakhumzi and he processed the order cancellation form and gave me a reference number ***8. He advised that I should take back the bed where it was collected from and write the reference number on the receipt given upon the bed collection. My fiancee did what I was told today and he found the same manager Bongani who he sent back to my partner with the bed, he told him that it is an online order and he cannot take that bed back. I must arrange with cargo guys to come collect it from my place. I was so mad and immediately called customer care again and spoke to Nomathemba and explained my story to her and kept me on hold for a good 10min and the call cut. I dailled again and spoke to Caylin and the nice girl went through my story again and she processed everything and stated my case while I was holding and unfortunately I ran out of airtime. She made a point that she gets someone to call me and a lady by the name of Crystal calle went through the story again and she noticed that Caylin already mentioned everything. Crystal aske where she must arrange for the bed to be collected, I then told her that it must be fetched from my other place as I have two houses the address is B622 Meriting Lenasia South code 1835 as it was missing on the collection address.

I am saddened that I was send from pillar to post by one of your manager in Johannesburg and not sure if I will ever do business with you guys just because of one person.....I am extremely unhappy and i would like one of the senior manager to call me on *** failing which I will be posting the same email on Hello Peter. I would like to be reimbursed for my R800.00 that I spent for transport today while Bongani was supposed to take back the bed.

Once I would like to rate the following staff members 10/10 with their service:

Sakhumzi Caylin Crystal Precious

They know exactly how to deal with customers.

Upon collection please contact my partner on ***

Your urgent response will be appreciated.

Yours Dikeledi Hillary Lekaone Id number *** Cell ***