Unhappy customer

I bought Boston couch last year July then In October one of them the stitching was coming out the couches where getting damaged I called them they came and they came late November to collect the couch as we speak I have received it o called them several times they say they will call back as the system it's not picking my details so I'm not happy the quality of the couch it's not good they are not delivery good service the other 2 it's also getting damage when they call wanting to sell Nd other items when I start telling them that I'm still waiting for my couch Nd I want them to come Nd collect the other 2 they just hang up when call customer service they say they will call me back until today I haven't received any call I'm just not happy Nd yet debiting my account I want new couches and I dnt want them to debit actually I want I new couches I want them to settle my account and get new couches please assist as I dnt know what to do because when you go to the branch they say you need to call I'm not happy with the service please assist