Unhappy Customer

I purchased a bed from Home Choice. On 26 June 2020 I phoned the call Centre regarding the bed that I purchased, because it was faulty. I was told someone would get back to me but no luck. On 07 August 2020 and 13 August 2020 i send emails again with no reply from their side. However on 14 August 2020 I received an email back from the customer success specialist. He requested that i forward pictures of the bed. On 18 August 2020 he rep**** to say he did receive the photos . On 31 August 2020 was the last correspondence as it was said that my query will be forwarded to the relevant department. I after this on numerous occasions phoned and was told the matter will be sorted out and till today nothing. I was also given a whatsapp number on 22 October 2020 where I had to send the pictures to but even there I received no reply. I have been a customer for years now and this is the second time that I have been struggling to sort out things that I purchased which was not Serviceable.