Unhappy customer

Hi, I'm not happy about their services I order the microwave on 2020 the delivered the faulty one it never worked let alone to work it has never been on. They expected me to pay. I did call them immediately I plug the micro and tell them it's no working they said they will sent a driver but dololo even today I went to mall of Tembisa HomeChoice they told me they don't take anything that is more than 30 day they said I must go to Pretoria or Joburg back then I did know these places I keep on call I also said I will pay the money for Delivery they must sent the driver but dololo. Now they handover my account to bridge debt. How can I pay something that is not working and it never worked please help me if they can replace the Micro I will settle my account. I don't have a problem or if they do replace they must remove my name under bridge debt coz now even if I want to apply for a loan they say I has a credit with bridge debt and I called bridge debt they told me they can't help me unless HomeChoice call them. I really need your help what must I do I also have the reference number of my complain call at homechoice