Unhappy customer

I've written several emails ,sent an affidavit and attached invoice of the item that's outstanding from my delivered order. There is no communication from their side. I am the one who keeps regular contact of which i am sent from pillar to post. An employee informed me that i sent an affidavit to the wrong email and i used the provided still no joy. I searched for Honechoice whatsapp number sent a message. Response was the number is for uploading documents only. I received an email attached with the same bedding am struggling to received from them. It stated that it is back on stock. So i was puzzled and thought did i purchase a bedding that was out of stock? So nje i feel victimized as a customer. I am no longer interested in that bedding anymore i want REFUND with amount of R799.00.