Unhappy costumer

It is with a heavy heart today that I publish this statement about HomeChoice.

I placed and order last year November of which I never got, Towards end of November I phoned the shop to follow-up my order that’s when I was told that it was delivered. I told them that I never received any order.

Some lady told me to follow the lost parcel in order for this to be corrected, I completed all the documents same day and send to them.

From then nobody phoned me or no SMS received on the process, I had to phone monthly to follow-up on this without luck, They tell me that they are working on it each time I phone.

Until today (23/07/2020) When I phoned, The lady I spoke to said she can’t help me since there is a note on the system indicating that various managers worked on my case but they never resolved it, I ask the lady to transfer me to the manager and she just left me hanging to go speak to her friends, I heard her telling the friend that I will just give-up and hang-up the phone.

I feel so sad, They debited my account with the balance of the item I don’t have and I’m not getting any help.